Replacement Policy

1. Eligibility for Replacement

A replacement request will be accepted only if:

• The request is raised within 7 days of delivery.
• The product has a verified manufacturing defect or was damaged during shipping.
• The product has not been misused, modified, or physically damaged by the customer.
• The product is returned with all original accessories, packaging, manuals, warranty card (if applicable), and invoice.

2. Replacement Shipping Charges

While we are happy to provide a replacement for eligible products, the shipping and delivery charges for sending the replacement product must be borne by the customer.

Applicable shipping charges will be communicated before the replacement is processed and must be paid in advance.

3. Cases Not Eligible for Replacement

• Damage caused by improper use, accidents, negligence, or unauthorized repairs.
• Normal wear and tear.
• Cosmetic damage reported after the replacement request period.
• Missing accessories or parts not reported within the replacement period.
• Products purchased from unauthorized sellers or resellers.

4. Inspection Process

Once the returned product is received, our technical team will inspect it to verify the reported issue.

• If the issue is confirmed and qualifies under this policy, a replacement will be approved.
• If the issue is not covered under this policy, the replacement request may be declined and the product may be returned to the customer.

5. Replacement Timeline

After approval and receipt of the applicable shipping charges, the replacement product will typically be dispatched within 5–7 business days, subject to product availability.

6. How to Request a Replacement

Please contact our customer support with the following details:

• Order ID
• Name and contact details
• Description of the issue
• Clear photos or videos showing the defect or damage

Our support team will guide you through the replacement process.

7. Important Information

• This policy applies only to verified manufacturing defects or transit damage.
• This is not a Return or Refund Policy.
• KLYMES reserves the right to reject any replacement request that does not comply with this policy.
• Fraudulent or abusive claims may result in the rejection of future replacement requests.